General Terms and Conditions

These terms and conditions apply to the sale of scrap precious metals by Customers to Gold Arthur Ltd. By accepting these Terms and Conditions, the Customer confirms that they have read these Terms and Conditions and the information available on Gold Arthur’s website.

1. Information about the buyer
1.1. The Buyer operates under the company name Gold Arthur Ltd. (hereinafter referred to as “Gold Arthur” or the “Buyer”), company number 17073227.
1.2. Gold Arthur purchases scrap precious metals in various forms using specially equipped vehicles capable of assessing the value of such materials. The company organises operational routes and schedules appointments with Customers at designated stops along these routes.
1.3. Customers may:
(a) attend scheduled stops with or without a prior appointment; or
(b) request a home visit, which may be arranged at the Buyer’s discretion.

2. Definitions
2.1. Agreement means the legally binding contract formed in accordance with these Terms and Conditions.
2.2. Buyer means Gold Arthur Ltd., a company incorporated in England and Wales under company number 17073227.
2.3. Seller or Customer means the natural person offering the Goods for sale to the Buyer.
2.4. Goods means precious metals in various forms, such as jewellery, decorative items, and similar articles.
2.5. Transaction means the agreed sale of the Goods to the Buyer.
2.6. Valuation means the non-binding assessment of the Goods carried out by or on behalf of the Buyer.

3. Pre-contractual obligations
3.1. General Obligations
3.1.1. By booking an appointment or attending a transaction location, the Seller confirms and agrees that:
(a) they have read, understood, and accepted these Terms and Conditions;
(b) they will provide a valid government-issued identification document;
(c) they will provide documentation reasonably requested by the Buyer to evidence lawful ownership and origin of the Goods;
(d) they will, upon request, provide information and/or documentation demonstrating the source of funds used to acquire the Goods;
(e) they will cooperate fully, to a reasonable and legally permissible extent, with the Buyer in order to enable the Buyer to comply with its obligations under applicable laws and regulations, including but not limited to anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.

3.2. KYC and Regulatory Compliance
3.2.1. Upon attending an appointment or transaction location, the Seller shall be required to:
(a) complete a Know Your Customer (KYC) questionnaire in a form prescribed by the Buyer;
(b) provide accurate, complete, and up-to-date information;
(c) respond to any additional questions or requests for information made by the Buyer where reasonably necessary to fulfil its legal and regulatory obligations;
(d) confirm that the information provided is true and accurate and accept responsibility for its accuracy.
3.2.2. The Seller acknowledges that:
(a) failure to provide satisfactory information may result in the Buyer’s refusal to proceed with the Transaction;
(b) the Buyer may be required to retain records and/or report information to competent authorities in accordance with applicable law.

3.3. Valuation Process
3.3.1. The Buyer (or its appointed representatives) shall carry out an inspection and valuation of the Goods, which may include:
(a) testing authenticity to determine whether the Goods are genuine precious metals;
(b) measuring weight;
(c) assessing purity and quality;
(d) applying prevailing market rates to produce an indicative valuation.
3.3.2. The Seller acknowledges that:
(a) any valuation provided at this stage is indicative only and does not constitute a binding offer;
(b) the Seller is under no obligation to proceed to the offer stage.
3.3.3. The Seller acknowledges and agrees prior to attending any appointment that:
(a) where the Goods include gemstones, stones, or non-metal components, such elements may need to be removed for the purpose of valuation;
(b) the Buyer purchases only the precious metal content of the Goods and does not purchase or assign value to stones, gemstones, other non-metal components, the design, sentimental value or mechanical components;
(c) the Seller agrees to such removal and testing procedures.
3.3.4. The Seller acknowledges that, in certain cases, the removal of gemstones, stones or other non-metal components may not be reasonably possible without disproportionate effort or risk. In such circumstances the valuation of the Goods may be based on a reasonable estimate of the precious metal content, which may affect weighing accuracy; and no value shall be attributed to any stones or non-metal components.
3.3.5. The Buyer shall, prior to any irreversible testing or removal of components, obtain the Seller’s express confirmation to proceed, which may be recorded electronically or in writing.
3.3.6. The Seller expressly agrees that the Buyer shall not be required to compensate the Seller for any stones or non-metal components that cannot be removed or for any impact on valuation resulting from the presence of such components.
3.3.7. Where any non-metal components are removed during the Valuation process, such components shall be returned to the Seller, where reasonably practicable.

3.4. Independent Valuators and Agency
3.4.1. The Seller acknowledges that individuals conducting valuations at mobile locations:
(a) act as agents or intermediaries facilitating the Transaction process;
(b) are engaged by the Buyer as independent contractors and not as employees.
3.4.2. Such individuals:
(a) do not have authority to bind the Buyer contractually;
(b) do not provide final offers;
(c) do not make representations on behalf of the Buyer beyond the scope of facilitating valuation and communication.
3.4.3. Any binding offer shall be deemed to be made only by Gold Arthur, and not by any individual acting in a valuation or facilitation capacity.
3.5. This Section governs the pre-contractual stage only. No legally binding Agreement shall arise unless and until:
(a) a formal offer is made by the Buyer; and
(b) such offer is expressly accepted by the Seller.

4. Seller warranties
4.1. The Seller warrants that:
(a) they are the sole legal and beneficial owner of the Goods;
(b) the Goods are not stolen or unlawfully obtained;
(c) the Goods are free from any third-party claims;
(d) all provided information and documentation is accurate;
(e) they can prove origin and lawful acquisition of the Goods.

5. Offer and Price
5.1. The Goods shall be inspected by an authorised representative or appointed agent of the Buyer, who shall assess the authenticity, weight, purity, and quality of the Goods, and provide the Seller with an indicative price based on prevailing market rates.
5.2. The Buyer shall determine the value of the Goods based solely on the precious metal content, including weight and fineness. Where Goods contain gemstones, stones, or other non-metal elements such elements shall be excluded from valuation. The Buyer may remove such elements based on the Seller’s consent (removed items are returned to the Seller) in order to accurately determine metal content.
5.3. Where gemstones, stones, or other non-metal components cannot reasonably be removed without disproportionate effort, cost, delay, or risk of damage, the Buyer shall purchase the Goods together with such components. In such cases, the value of the stones or other non-metal components shall be deemed included in the purchase price offered for the precious metal, no separate value shall be attributed to them, and such stones or non-metal components shall not be returned to the Seller.
5.4. The Seller expressly acknowledges and agrees that the removal of stones or other components may be necessary and immediate, and that such removal may damage or alter the Goods.
5.5. The Seller agrees that the Buyer shall not be required to preserve the original condition of the Goods where this would prevent accurate valuation.
5.6. Where the Seller elects to proceed, Gold Arthur shall issue a formal purchase offer.
5.7. Such offer shall:
(a) be communicated via email, SMS, or other agreed electronic means (e.g. displayed on the screen of the agent’s tablet or PC);
(b) specify the purchase price and any applicable conditions;
(c) remain valid only for the period stated in the communication, or if unspecified, for a reasonable period.
5.8. The Seller shall indicate acceptance of the offer by responding via the same electronic communication channel (or another method expressly permitted by the Buyer, e.g. pressing the accept button on the agent’s tablet or PC).
5.9. A legally binding Transaction shall only arise when all of the following conditions are satisfied:
(a) the Buyer has issued a formal offer;
(b) the Seller has communicated acceptance of that offer.
5.10. Upon transfer of possession:
(a) the Transaction shall become final and legally binding;
(b) ownership of the Goods shall pass to the Buyer (subject to payment provisions);
(c) the Seller shall have no right to withdraw from the Transaction except where required by law.

6. Payment terms
6.1. Payment shall be made exclusively via bank transfer within 5 business days after conclusion of the Transaction.
6.2. Payment will only be made to a bank account held in the Seller’s own name.
6.3. The Buyer will not make payments to third-party accounts under any circumstances.
6.4. The Seller must provide accurate bank details matching their identity.
6.5. Payment is deemed complete once funds are received in the Seller’s account.
6.6. The Buyer may delay payment pending compliance checks.
6.7. Where the Buyer fails to make payment without justification within the agreed timeframe following completion of the Transaction, the Buyer shall be liable to pay interest on the outstanding amount.
6.8. Interest shall accrue at a rate of 10% per annum, calculated on a daily basis, from the date payment became due until the date payment is made in full.
6.9. For clarity, the daily interest rate shall be calculated as (Outstanding Amount × 10%) ÷ 365 per day. Such interest shall accrue automatically and shall be payable by the Buyer upon formal demand.

7. Right to refuse
7.1. The Buyer may refuse any transaction where:
(a) ownership cannot be verified;
(b) documentation is insufficient;
(c) suspicion of illegality exists;
(d) the risk associated with the Customer or the Transaction exceeds the risk appetite of Gold Arthur.
7.2. The Buyer shall not be obliged to provide a detailed explanation for any refusal, where doing so may prejudice fraud prevention or regulatory compliance obligations.

8. Withdrawal Rights of the Seller
8.1. The Seller shall have the right to withdraw from or cancel the Transaction only to the extent that such right is expressly provided under applicable law.
8.2. Save as required by law, the Seller shall not have any contractual right to withdraw from a completed Transaction.
8.3. The Seller acknowledges and agrees that the 14-day withdrawal (cooling-off) period under Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Transactions entered into with the Buyer.
8.4. In accordance with Regulation 28 of the same Regulations, the right of withdrawal does not apply to contracts “for the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.”
8.5. The Seller expressly acknowledges that the price of gold and other precious metals is directly linked to financial market fluctuations, that such fluctuations are outside the control of the Buyer and that, accordingly, Transactions fall within the statutory exemption.
8.6. As a result, the statutory 14-day withdrawal right shall not apply to the extent permitted by law.
8.7. Where any statutory withdrawal period applies, the Seller expressly requests and agrees that the Buyer may proceed with the immediate performance and completion of the Transaction before the expiry of such withdrawal period.
8.8. If the Seller has a statutory right to withdraw under applicable law, any notice of withdrawal shall be submitted to the Buyer via the contact form available on the Buyer’s official website.
8.9. The withdrawal notice must include:
(a) the full name of the Seller;
(b) the date of the Transaction;
(c) the date of payment;
(d) sufficient details to identify the Transaction; and
(e) the reason for withdrawal.
8.10. The Buyer reserves the right to request additional information reasonably necessary to verify the validity of the withdrawal request.

9. Termination and Withdrawal Rights of the Buyer
9.1. The Buyer reserves the right to withdraw from, suspend, or refuse to complete any Transaction, including after acceptance but prior to completion of payment, where:
(a) the Transaction is considered suspicious from a regulatory, fraud, or anti-money laundering perspective;
(b) the Seller fails to provide satisfactory identification, documentation, or information;
(c) the Seller is unable to demonstrate lawful ownership or origin of the Goods;
(d) the Seller is unable to provide, where required, adequate information regarding the source of funds used to acquire the Goods; or
(e) the Buyer is otherwise required to do so in order to comply with applicable laws or regulatory obligations.
9.2. In the event that the Buyer exercises its right to withdraw from the Transaction after taking possession of the Goods, ownership of the Goods shall revert to the Seller and the Buyer shall arrange for the return of the Goods to the Seller.
9.3. The Buyer and the Seller shall agree, acting reasonably, on the time, the location, and the method for the return of the Goods.
9.4. The Buyer may retain possession of the Goods for such period as is reasonably necessary to complete compliance checks, satisfy legal or regulatory obligations, or liaise with relevant authorities or financial institutions, where required.
9.5. Where the Buyer exercises its right to withdraw from a Transaction, the Buyer shall notify the Seller by sending a withdrawal notice to the Seller’s provided email address. Such notice shall include:
(a) reference details of the Transaction;
(b) confirmation that the Transaction has been withdrawn or suspended; and
(c) where appropriate, next steps regarding the return of the Goods.
9.6. The Buyer shall not be liable for any loss, delay, or inconvenience arising from the exercise of its rights under this clause where such action is taken:
(a) in good faith; and
(b) in order to comply with applicable legal or regulatory obligations.

10. Liability and Indemnity
10.1. The Seller warrants that they are the sole legal and beneficial owner of the Goods and that the Goods are not stolen, unlawfully obtained, or subject to any third-party rights, claims, charges, or encumbrances.
10.2. The Seller further warrants that all information and documentation provided to the Buyer is true, accurate, and complete and not misleading, and that the Seller is acting in compliance with all applicable laws and regulations.
10.3. The Seller shall be fully liable for any breach of these warranties.
10.4. The Seller shall indemnify and keep indemnified the Buyer against all losses, liabilities, damages, costs, expenses (including reasonable legal fees), claims, and demands arising out of or in connection with any breach of these Terms and Conditions, any misrepresentation or inaccuracy in any information or documentation provided by the Seller, or any claim relating to the ownership, origin, or legality of the Goods.
10.5. The Seller acknowledges and accepts that:
(a) testing, cutting, melting, or separation processes may cause irreversible damage to the Goods;
(b) such actions are necessary to determine the value of the precious metal content;
(c) the Buyer shall not be liable for any damage arising from such processes, except in cases of gross negligence or wilful misconduct.
10.6. The Buyer shall not be liable for damage resulting from testing processes, provided such actions are necessary, proportionate, and carried out with due care.
10.7. The Buyer shall not be liable for any indirect or consequential loss, nor for any loss arising after the transfer of ownership of the Goods, nor for any delay or failure to complete a Transaction where such delay or failure is required in order to comply with legal or regulatory obligations.
10.8. Where a Transaction is cancelled, withdrawn, or otherwise not completed and the Goods are to be returned to the Seller, the parties shall cooperate in good faith to agree the time, location, and method for such return, and the Seller shall attend or otherwise facilitate the return as agreed.
10.9. The Seller shall be responsible for all reasonable costs and expenses incurred by the Buyer in connection with the return of the Goods where the Seller fails to cooperate in agreeing return arrangements, fails to attend at an agreed time or location, provides incorrect or incomplete contact details, or otherwise causes delay or additional operational burden. Such costs shall be reasonable and proportionate to the actual expenses incurred.
10.10. Such costs may include, without limitation, transportation, logistics, secure handling, storage, insurance, and administrative expenses.
10.11. The Buyer reserves the right to recover such costs from the Seller and, where legally permissible, to set off such costs against any amounts payable to the Seller.
10.12. Nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.

11. Data Protection
11.1. Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018. The conditions for processing personal data are described in the Buyer’s Privacy Policy.

12. Record Keeping
12.1. Records will be retained as required by law, including KYC documentation and all proof of Transaction execution.

13. Fraud Prevention, Crime Reporting and Cooperation with Authorities
13.1. The Buyer operates a strict policy of preventing fraud, money laundering, terrorist financing, handling of stolen goods, and other unlawful activities.
13.2. The Buyer reserves the right to monitor, assess, and record Transactions, and to refuse or suspend any Transaction where unlawful activity is suspected.
13.3. The Buyer may report, in accordance with applicable law, any:
(a) actual or suspected fraud;
(b) attempted fraud or deception;
(c) handling or attempted handling of stolen goods;
(d) other unlawful activity to the relevant authorities, including but not limited to the police and regulatory bodies.
13.4. The Buyer may retain and process personal data and transaction-related information for the purposes of fraud prevention, compliance with legal obligations, and the detection and investigation of criminal activity.
13.5. Where required or permitted by law, the Buyer may disclose information relating to completed, refused, or cancelled Transactions and provide access to relevant records and customer data to law enforcement authorities.
13.6. The Buyer shall also have the right to disclose such information to financial institutions where required for the purposes of fraud prevention, payment processing, or compliance with legal or regulatory obligations.
13.7. The Seller acknowledges and agrees that the Buyer may share information with law enforcement authorities where reasonably necessary, and that such sharing may occur without prior notice where legally permitted. By entering into a Transaction, the Seller confirms acceptance of these Terms and Conditions and acknowledges the Buyer’s obligations in respect of crime prevention and reporting.

14. Governing Law and Jurisdiction
14.1. This Agreement is governed by the laws of England and Wales.
14.2. The courts of England and Wales shall have exclusive jurisdiction.

15. Severability
15.1. If any provision of these Terms and Conditions (or part of any provision) is found by any court or competent authority to be invalid, illegal, or unenforceable, that provision (or part thereof) shall, to the extent required, be deemed deleted.
15.2. The validity and enforceability of the remaining provisions of this Agreement shall not be affected.
15.3. The parties agree that any provision found to be invalid, illegal, or unenforceable shall be interpreted and, where necessary, modified so as to give effect, to the greatest extent possible, to the original intent of the parties in a lawful and enforceable manner.

16. Entire Agreement
16.1. These Terms and Conditions constitute the entire agreement between the parties.

Effective as of 30.06.2026