Last updated: 1 October 2026. For historic versions of these Terms and Conditions, click here.

General Terms and Conditions

Please read the following important terms and conditions before you commit to selling any item to us and check that they do not contain anything that you are not willing to agree to.

These terms apply whenever you sell gold, jewellery, coins or other precious metal items to us through one of our mobile units. They explain how the process works, when a binding contract is formed, and what happens if something goes wrong.

WHO ARE WE?
We are Gold Arthur Ltd, a company registered in England and Wales under company number 17073227, with our registered office at Two New Bailey, 6 Stanley Street, Salford, Greater Manchester, M3 5GS (“Gold Arthur”, “we”, “us” or “our”).
We buy gold, jewellery, coins and other precious metal items from members of the public across the UK, through our branded mobile units. You can contact us by emailing info@goldarthur.co.uk or through the contact form on our website at www.goldarthur.co.uk. We may contact you by email, phone or text message, using the details you give us when you book or attend your appointment.

KEY POINTS IN THESE TERMS AND CONDITIONS:

Our contract with you is formed only once you complete all the required confirmations and sign electronically on the tablet – not when you book, not when you arrive, and not simply because you’ve seen a price. You must confirm you’ve read and agree to these terms before completing a sale, and we make them available to you in several ways.
You are never obliged to sell. You can walk away with your items at any time before you complete the sale. Once the contract is formed, the sale is final. You cannot change your mind afterwards.
Our price reflects the scrap gold market price and refiner pricing, adjusted by our margin – it isn’t a bullion or retail price. We weigh your items on trade-verified, calibrated scales.
If your items include gemstones or other non-metal parts, we explain what happens to them and what happens if testing causes damage.
We carry out identity and anti-money laundering checks before we pay you, and we may sometimes ask for further information, decline or pause a transaction depending on the outcome of these checks.
We explain below when we’re responsible for loss or damage, and some other important terms that apply to our contract with you.
We don’t provide investment or tax advice – deciding to sell is your own decision, and you should speak to an independent financial adviser if you need advice on this.
You can complain to us at any time, and we’ll tell you how we handle complaints.

1. HOW THE PROCESS WORKS
1.1. When you attend your appointment, our agent will greet you and check your identity and appointment details.
1.2. The agent will then examine, test and weigh your items. This includes checking hallmarks and, where needed, acid testing, to work out the purity of the metal. Your items are weighed separately by material and purity on our scales. We weigh your items using trade-verified, CE-marked scales that are commercially calibrated for this purpose. You can see the scales and the weight reading during the process, and if you have any concern about a weight measurement, you can raise it with us before agreeing to any sale of your item to us.
1.3. Once the agent has entered the details into our app, the app works out a reference price for your items, based on their weight and purity, and the prevailing market price for gold. The price we then offer you reflects that reference price, less our margin, which covers our operating costs and the risks of the business. The exact price is agreed with you before you decide whether to sell. The price is shown to you on the tablet, together with confirmation that it is based on the world market price of gold. The price is only held for a short period because gold prices move constantly.
1.4. You are under no obligation to accept this price. You can decline it and leave with your items – see clause 2 (You don’t have to accept our offer) below.
1.5. If you want to go ahead, you must personally press the button on the tablet to accept the price offered. You will then be asked to provide identification, and your bank account details, which the agent will read back to you to check.
1.6. Before the sale can be completed, you must tick each of the following confirmations on the tablet, and sign electronically:
1.6.1. that the information you have given us is correct and that the items you are selling to us were obtained legally;
1.6.2. that you are acting on your own behalf and the bank account details are yours;
1.6.3. that you are not, and have not in the last year been, a politically exposed person (someone who holds, or has recently held, a prominent public position, such as a senior government, judicial or political role) or a family member or close associate of such a person; and
1.6.4. that you have read and agreed to these terms.
1.7. Our contract with you is only formed once you have completed all the steps set out in clauses 1.5 and 1.6 and provided your electronic signature and, if asked by our agent to do so, pressed or clicked a confirm button. It is not formed when you book your appointment, when you arrive at the mobile unit, or simply because you have seen a price on the tablet. The app will not let the sale proceed until every step described in clauses 1.5 and 1.6 has been completed and you have provided your electronic signature.
1.8. Your contract is with Gold Arthur Ltd, not with the individual agent who attends your appointment. The agent’s role is limited to examining, testing and weighing your items, entering the details into our app, and facilitating your appointment. The agent gives us the commercial and technical details we need to assess your items – the formal offer is generated by our app, and it is Gold Arthur Ltd (not the attending agent) that makes that offer to you.
1.9. We only buy items from private individuals selling in a personal capacity and on their own behalf. You must be the owner of the items you sell to us. We do not buy items from businesses or from anyone acting on behalf of another person, including under a power of attorney. These terms apply to private, personal sales only.
1.10. You must be at least 18 years old to sell items to us. If we have reasonable grounds to believe you are under 18, we will not proceed with the sale.
1.11. By confirming the above and completing a sale with us, you are also telling us that:
1.11.1. you own the items you are selling to us, are at least 18 years old, and have the right to sell those items;
1.11.2. nobody else has any right or claim over those items; and
1.11.3. everything you have told us and any information and/or documents you have provided to us (including about your identity, the items, and how you came to own them) are accurate and not misleading.
We rely on these confirmations being true when we buy your items. If any of these confirmations turn out not to be correct, see clause 11.4 for what happens.
1.12. Once the sale is complete, we will send you a receipt by email.
1.13. We aim to pay you within five (5) business days of the sale being completed, by bank transfer, to the bank account whose details you have provided to us. No VAT is charged to you or deducted from the price we pay you for your items. If you have not received the funds within that timeframe and have confirmed with your bank or building society that the funds have not been received, please contact us using the details set out above.
1.14. If we need to carry out further checks as described in clause 6 (We may have to run certain checks), payment may be delayed until those checks are completed.

2. YOU DON’T HAVE TO ACCEPT OUR OFFER
2.1. At any point before you accept our offer on the tablet and complete the confirmations and signature described in clauses 1.5 and 1.6, you can decline our offer and leave with your items, with no explanation needed and no consequences.
2.2. Our agents are not permitted to pressure you into selling, and you should tell us straightaway if you feel you have been pressured (see clause 7 (What to do if you have a complaint) below).

3. ONCE YOU ACCEPT, THE SALE IS FINAL
3.1. Once you’ve completed the confirmations and signed as described in clause 1 (How the process works) above, the sale is final. You cannot cancel it or change your mind afterwards, and there is no cooling-off period – meaning there is no statutory or contractual right to change your mind and unwind the sale once you’ve accepted our offer and the contract is formed as set out in clause 1.7. This is because the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which is the law that gives some consumers a right to change their mind after a purchase, only applies where a business sells goods or services to a consumer. Here it’s the other way round: you are selling to us, not buying from us. Additionally, the price we offer you is fixed to the live gold market price at the moment you accept it, and that price moves constantly. Once you’ve accepted, we take on the risk that the market price may fall (just as you’d keep the benefit if it later rose, since your price is already fixed). Given this, it would not be workable for us to offer a right to unwind the sale after you’ve accepted it.
3.2. If you’re not sure you want to sell, you should decide prior to accepting our offer and completing the sale, not after (see clause 2 (You don’t have to accept our offer) above).
3.3. Once the sale is complete, your items become ours and we may melt, refine, or resell them at any time. This means that, after the sale, it may not be possible for us to return your items to you in their original form.

4. GEMSTONES, OTHER NON-METAL PARTS AND TESTING
4.1. If your items include gemstones, pearls, or other non-metal parts, we may need to remove these to test and value the metal accurately. Where we are reasonably able to do so, we will return any gemstones or other non-metal parts that are removed during the process. However, if it is not feasible to remove a gemstone or other non-metal part without disproportionate effort, cost, delay or risk of damage, we will buy the item together with that part. In that case, no separate value is attributed to the gemstone or other part, the precious-metal content will be estimated accordingly, and it will not be returned to you.
4.2. Testing and valuing your items, including acid testing and the removal of components, may permanently alter or damage the item or any component being removed. This may include cutting, scratching, marking or prising out components.
4.3. Before we carry out any testing that could permanently alter or damage your item (e.g. a gemstone or other non-metal part), we will ask you to confirm you are happy for us to go ahead.
4.4. We’ll take reasonable care when we examine, test and weigh your items. Where you have agreed to testing after being informed of the relevant risk, we are not responsible for any alteration or damage that is an unavoidable consequence of the agreed procedure. We do not limit or exclude our responsibility for damage that is our fault.
4.5. If you decide not to go ahead with the sale at any point before the sale is completed as set out in clause 1.7, we will return all of your items to you, including any gemstones or other non-metal parts already removed under clause 4.1 above, whether or not testing has already taken place.

5. HOW WE PRICE WHAT WE BUY
5.1. The price we offer you is based on the prevailing scrap gold market price and the price refiners are prepared to pay us, less our margin, which covers our operating costs and the risk of the business, and is agreed with you before you decide whether to sell. This means the price we offer is lower than the wholesale or bullion price of gold, and lower than the price you might get selling directly to a refiner.
5.2. The price of gold and other precious metals moves up and down all the time, for reasons outside our control. This is also why we can only hold a price for a short period before it needs to be recalculated.

6. WE MAY HAVE TO RUN CERTAIN CHECKS
6.1. In order to protect against fraud or money laundering we carry out checks.
6.2. Before we pay you, we will check your identity and, where necessary, ask about the source of the items you’re selling or the funds you used to acquire them. In some higher-risk cases, we may ask for further information or documents, and we may decline to proceed, or pause a transaction, while we carry out these checks. We make these decisions in line with our standard risk-based checks, not at will, and if we decline or pause a transaction, you can raise this through our complaints process (see clause 7 (What to do if you have a complaint)).
6.3. You are responsible for ensuring the contact details you have provided us with (such as your address, phone number and email address) are up to date and for letting us know in writing if anything changes. If we ask you for identification or other documents to verify your details, you should provide these as soon as possible. If you do not have the required identification or bank account details with you at the time a price is proposed under clause 1.3, we may not be able to complete your sale at that price, because gold prices move constantly and a new price may need to be calculated.
6.4. We can only pay the funds for your items to a UK bank account held in your own name. As described in clause 1.5, the agent will read your bank account details back to you so you can check them before the sale is completed. If your payment is delayed or sent to the wrong account because the bank details you gave us were incorrect, and the error was not caused by us or our agent, we are not responsible for that delay or misdirection. If the funds are returned to us, we will re-send the payment at no cost to you once you have provided us with the correct details and we have verified them.
6.5. Occasionally, the law prevents us from telling you why we’ve declined or paused a transaction. If we cannot proceed with a transaction and the law doesn’t prevent us from doing so, we will return your items to you in the condition in which you gave them to us, unless testing has already taken place in accordance with clauses 1 (How the process works) and 4 (Gemstones, other non-metal parts and testing) above.

7. WHAT TO DO IF YOU HAVE A COMPLAINT
7.1. If you are unhappy with anything about your experience with us, you can complain through our website or by emailing info@goldarthur.co.uk. We aim to provide an initial response within 24 hours, though this can sometimes take a little longer. If we need to investigate further, we’ll let you know and keep you updated until the matter is resolved. More serious or legal matters are passed to our legal team for review.
7.2. If we find a problem with something you’ve raised, we will contact you first to explain what we’ve found and talk through your options before taking any further steps.
7.3. We will try to resolve any dispute with you quickly and fairly. If we cannot resolve a dispute with you through our complaints process, we will let you know.
7.4. If you want to take court proceedings, see clause 12.7 (Which laws apply and where you can bring proceedings) below for which courts and laws apply.

8. HOW WE HANDLE YOUR PERSONAL INFORMATION
8.1. As explained in clause 6 (We may have to run certain checks), we need to check your identity, and in some cases, the source of your items. Any personal information you give us as part of this process (including identification documents and bank account details) is handled in line with our Privacy Policy, which is available at: https://goldarthur.co.uk/privacy-policy/.
8.2. Our privacy policy (which is accessible via the link provided in clause 8.1) explains what personal information we collect from you, how and why we collect, store, use and share it, your rights in relation to it, and how to contact us or the relevant supervisory authority if you have a query or complaint about how we’ve used it.

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
9.1. If we don’t take reasonable care in examining, testing, weighing or otherwise handling your items, and this causes you loss or damage, we are responsible for that loss or damage. However, where you have agreed to testing or the removal of gemstones or other non-metal parts after being informed of the relevant risk, we are not responsible for any alteration or damage that is an unavoidable consequence of the agreed procedure. We don’t limit or exclude our responsibility where the loss or damage is caused by us, including as a result of our negligence.
9.2. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury or for fraud) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any loss or damage that is:
9.2.1. unexpected (in other words, it was not obvious that it would happen and nothing you said to us before we agreed under these terms and conditions to purchase your item(s) from you meant we should have expected it, so the loss or damage was not foreseeable);
9.2.2. caused by an event outside our reasonable control (in other words, things that are not our fault and that we could not reasonably have planned for, including but not limited to extreme weather events, strikes, power cuts or IT failures that stop us completing checks or making payments in time); or
9.2.3. avoidable (in other words, something you could have avoided by taking reasonable action, including following our reasonable instructions).
9.3. We only buy items from private individuals selling in a personal capacity, as explained in clause 1.9. We are not responsible for any business or commercial loss, including (but not limited to) loss of profits, loss of business, or business interruption.

10. WE DON’T PROVIDE INVESTMENT OR TAX ADVICE
10.1. We’re not authorised to give financial or investment advice, and nothing we say to you (including anything about gold prices) is investment advice. Deciding whether to sell your items to us is your own decision.
10.2. We also cannot advise you on any tax implications of selling your items to us. If you think you may need tax or investment advice, you should consult an independent financial adviser.

11. WHEN WE MIGHT END OR PAUSE A SALE
11.1. We may need to end our contract with you or pause or put a stop to an intended sale, including after you’ve accepted our offer but before we’ve paid you, if:
11.1.1. we’re carrying out identity or anti-money laundering checks and something raises a concern;
11.1.2. you are unable to provide identification or other information reasonably requested by us; or
11.1.3. we’re required to do so by law or a court or regulator.
11.2. If we end or pause a sale for any of the reasons stated in clause 11.1, then, except as stated in clause 11.3, we will return your items to you in the condition in which you gave them to us (except to the extent they may have been altered as a result of testing that has already taken place as set out in clause 4 (Gemstones, other non-metal parts and testing)).
11.3. We are not required to return your items where we reasonably suspect that they may be stolen or unlawfully obtained, or where a law enforcement authority has asked us to hold them. In those circumstances, we may hold your items for as long as reasonably necessary to allow the police or the relevant authority to investigate, or we may hand them directly to the police or the relevant authority. Where the law allows us to tell you, we will let you know that we are holding your items and why, but in some cases we may be legally prevented from doing so (see clause 6.5 above). If the relevant authority confirms that no further action is required and that the items can be released, we will return them to you as soon as reasonably possible.
11.4. If it later turns out that any of the confirmations you gave under clause 1.11 were not true – for example, that you didn’t own an item you sold to us, that someone else has a legal claim over it, or that information or documents you gave us were inaccurate or misleading – we may need to return the item to its rightful owner or to the police. In these circumstances, we may ask you to reimburse us for the loss we have actually suffered as a result (up to, but not more than, the amount we paid you for the relevant item). Before any reimbursement becomes due, we will write to you setting out what has happened and the amount we are asking you to pay, and you will have 14 calendar days from that notice to tell us in writing if you disagree, giving your reasons. If you do not dispute our request within that period, or if we are unable to resolve the dispute, the reimbursement must be paid within 60 calendar days of our original written request. This clause 11.4 does not apply where the relevant matter was something you could not reasonably have known about at the time of the sale.
11.5. We will always cooperate with the police or other authorities in the situations set out in this clause 11 (When we might end or pause a sale), and we may need to share relevant information with them.

12. OTHER IMPORTANT TERMS
12.1. Your other legal rights are not affected. Nothing in these terms affects any other legal rights you may have, including your rights relating to how we use your personal information and your statutory rights under applicable consumer protection laws.
12.2. We can update these terms. If we do, we’ll change the “Last updated” date at the top of these terms and conditions, and the updated set of terms and conditions will only apply to sales you make with us after that date – they won’t change the terms and conditions applicable to a sale of your item(s) that you’ve already completed with us.
12.3. We can transfer our contract with you. If we do, we will tell you in writing and make sure this doesn’t affect your rights under the contract.
12.4. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it, and neither of us needs anybody else’s agreement to end or change it.
12.5. If a court finds part of this contract unlawful, the rest still applies. Each part of this contract operates separately. If a court or other authority decides that part of it is unlawful, the rest continues to apply.
12.6. Even if we delay in enforcing this contract, we can still enforce it later. If we don’t immediately act on something you haven’t done, or something you shouldn’t have done, that doesn’t stop us from acting on it later.
12.7. Which laws apply and where you can bring proceedings. This contract is governed by the laws of England and Wales. If you live in England or Wales, you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings either in the courts of England and Wales or in the courts of the part of the UK where you live, and we can only bring proceedings against you in the courts of the part of the UK where you live.